FAQ

Orders & Payments

How do I place an order?
Simply select your desired item, choose any applicable options, and add it to your cart. When ready, proceed to checkout and complete your purchase using one of our accepted payment methods.

What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options displayed at checkout.

Can I change or cancel my order after placing it?
Once an order is placed, it begins processing quickly. If you need to make a change or request cancellation, please contact us immediately. We cannot guarantee changes once processing has begun.

Shipping

How long does processing take?
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

How long does shipping take once my order ships?
Transit time is 7–10 business days (Monday–Friday, excluding holidays).

Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?
We accept returns within the timeframe outlined in our Return Policy. Items must be unused, unworn, and in original condition.

Do you provide return shipping labels?
No. Customers are responsible for return shipping costs unless otherwise stated.

When will I receive my refund?
Once your return is received and inspected, refunds are processed back to the original payment method. Processing times may vary depending on your bank or card issuer.

For full details, please review our Refund Policy.

Product Information

Are your products true to size?
Sizing information is provided on each product page. If you’re between sizes or unsure, we recommend reviewing the size chart carefully before ordering.

Will the product look exactly like the photos?
We strive to display accurate images of all products. Slight variations in color or texture may occur due to lighting, screen settings, or manufacturing differences.

Account & Checkout

Do I need an account to place an order?
No. You may check out as a guest. Creating an account allows you to track orders and save your information for future purchases.

Is checkout secure?
Yes. All transactions are encrypted and securely processed.

Support

How can I contact you?
If you have any questions or concerns, you can reach us at:

Mila Brant
9250 Reseda Blvd
Unit 10081
Los Angeles, CA, 91324
United States
(802) 431 - 6131
support@milabrant.com

Our customer service is available from Monday to Friday
between 9:00 AM to 5:00 PM.