Refund policy

Return Eligibility & Timeframe

We accept returns on eligible items within 30 days of delivery.

The return window begins on the date your order is marked as delivered by the carrier, not the order date. Return requests submitted after this 30-day window will not be accepted.

Conditions for Returns

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused and unworn

  • The item must be in its original condition

  • All original tags, packaging, and accessories must be included

  • The item must show no signs of wear, damage, or alteration

Items that do not meet these conditions may be refused or returned to the sender.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Items marked as final sale

  • Items showing signs of wear or use

  • Items returned outside the 30-day return window

Restocking Fee

We do not charge a restocking fee.

Restocking Fee: $0

Return Shipping

Customers are responsible for return shipping costs unless otherwise stated. We do not provide prepaid return labels.

We strongly recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or card issuer

Original shipping charges are non-refundable.

Exchanges

We offer exchanges on eligible items within 30 days of delivery, subject to availability.

To request an exchange:

  • The item must meet all return eligibility conditions outlined above

  • The exchange request must be submitted within the 30-day return window

  • The requested replacement item must be in stock at the time of approval

Customers are responsible for return shipping costs for exchange items unless the exchange is due to a damaged, defective, or incorrect item.

Once the original item is received and inspected, the replacement item will be processed and shipped.

If the requested item is unavailable, a refund will be issued to the original payment method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos so we can assist you promptly.

Contact Information

For all return-related inquiries, please contact us at:

Mila Brant
9250 Reseda Blvd
Unit 10081
Los Angeles, CA, 91324
United States
(802) 431 - 6131
support@milabrant.com

Our customer service is available from Monday to Friday
between 9:00 AM to 5:00 PM.